The Message line: our link to households without internet

Ross Good Neighbours volunteer answering helpline calls from home

The Ross Good Neighbour Scheme is a project of the newly established charity Ross Community Development Trust.  In March, our plans to launch as a small scheme to combat loneliness in Ross changed dramatically, as we read of the developing COVID situation in Italy and elsewhere.  After discussions with key health and voluntary group partners, an appeal was launched for volunteers from the community.

By the last week of March we had a range of services up and running. Initially, they included Shopping (delivering groceries and other essentials to front doors), Phone Friends (our friendly volunteers phone every day to check that all is OK), Pharmacy deliveries (in cooperation with Ross Lions and Rotary Clubs), and Pets (volunteers do dog walking and other tasks if owners are not able).

During April, as the epidemic took hold, we have continued to review community needs and additional services are now in place. So we now offer a Home from Hospital service (for those released from hospital after treatment).  There is a Sewing Team (producing scrub bags for our brave local carers) and we are also working with local doctors’ surgeries to assist with providing medical equipment to those who need it. 

We have also been in touch with local parishes, and are now in partnership with Bridstow, Brampton Abbots/Foy, Lea, Upton Bishop, Weston-under-Penyard and Walford.

Accessing our services is simple.  If you are online just go to  But we have taken care to be accessible also to those who are not online.  Please spread the word to your off-line neighbours and friends that they can contact us by phone.  They just need to dial 01763 802046 for our recorded message and then press 2 to leave their name and phone number.  One of our volunteers will call back promptly.

So please take advantage of the wide range of services we offer and put us in touch if you know of a neighbour, friend or family member who might also benefit from our assistance. Simply email  –  or call the Message line!

Pet care for those in isolation

Blue and his new friend

Are you isolated and worried about your pets? Ross Good Neighbours can help!

Our pet team, led by Charlotte Reynolds and her team of 10 volunteers, provides our free pet care service. The team can offer dog walking, as well as emergency pet care for cats and other animals should you become unable to look after your pets. They can also take pets to the vet or collect any medication. However, some local vets are already offering a delivery service so it is worth contacting your veterinary surgery first. If necessary, we can place animals in local kennels and catteries (but please note that there will be a fee for this service).

Blue is a dog that Charlotte’s team are currently helping by walking three times a week. Blue’s owner has recently undergone cancer treatment, and has therefore had to isolate and is unable to take him for a walk. The volunteers have had a lovely time walking Blue, who is full of energy and is a joy to be around. Pictured is the son of one of the volunteers enjoying an outing with Blue.

The pet service is up and running now, but we are keen, and have the capacity, to help more people in our community. So, if you know someone that could benefit from this service, then do please get in touch with Charlotte via our Helpline on 01763 802046 or email You’ll be sure of a friendly response and offer of help.

Support for those in virus isolation

Ross CDT is delighted to announce that the Ross Good Neighbours grocery delivery service is now up and running. If you are isolated due to Coronavirus you can order online at or by phoning our helpline, which will go live by Monday. We will be distributing leaflets through letterboxes in the coming days to alert those not on social media. The first delivery will be Wednesday 25th March.

We are so very grateful to Spar Ross-on-Wye for their help with setting up the service, to Ross Baptists for the premises at the Venue, and to the 200 volunteers who have come forward to show that Ross cares

Ross Good Neighbours scheme a step closer

Fifteen volunteers from across Ross have stepped forward to become Neighbourhood Buddies, as part of the Ross Good Neighbours project, which will be launched early next year. Last Friday, they attended a training session at the Larruperz Centre to find out more about the role and especially the importance of safeguarding members of the public.

Ross Good Neighbours is being supported as the Mayor’s project this year. The Mayor, Cllr Jane Roberts, said: “It is really encouraging to see people wanting to get involved with this new scheme. Ross Good Neighbours is working to establish a Neighbourhood Buddy system across the whole of Ross and it is exciting to be working with these new volunteers as we prepare to get started. We are very grateful to Chrissie Pepler from the Diocese of Hereford who ran the training session for us this evening.”

If you have a few hours to spare each month, and would like to to be a contact point for Ross Good Neighbours by becoming a Neighbourhood Buddy, please fill out the form at and someone from the project will get in touch.

Calling all Ross Voluntary Groups! Meeting – 19 September

There will be a meeting for Ross-on-Wye voluntary groups on Thursday September 19th, 7pm in the Town Council offices, High Street.  At the meeting we will introduce Ross CDT and Ross Good Neighbours.  We are close to getting charitable status, we hope, and want now to talk to other Ross voluntary organisations about how RossCDT could help them to get more volunteers, publicise events and services, and raise money.

All groups are invited to send one or two representatives.  Registration is essential as space is limited.  Please complete the registration form at

We look forward to seeing you there!

Ross Good Neighbours Survey now open

Ross CDT is circulating a leaflet, we hope to every household in the town, about the new Ross Good Neighbours scheme. The leaflet asks residents to let us know what skills they have to offer, and what help they might need from a Good Neighbour scheme. Delivery started mid-July and will finish mid-August. We will publicise the findings in September.

The survey is also online at:

Join us at the Ross Good Neighbour Get Together

On 23rd June we will be launching a Good Neighbour Scheme for Ross by hosting a community picnic – the Ross Good Neighbour Get Together. All are welcome – join us at the Bandstand on Wye Street from 12.00. Bring a picnic and your friends and family! At the event there will be games, fun, and the chance to find out more about community action in Ross, how it can help you and how you can help others.

At 2.30 there will be the usual bandstand concert and the event will close at 4.30. For more details, watch this space. Or email

The Ross Good Neighbour Get Together is one of many Great Get Together events that are taking place in June, supported by the Jo Cox Foundation.